Product Returns

Authorised Returns

No product can be returned to Projectisle without a Return Merchandise Authorisation. click here to request an RMA.

Damaged Goods

If you notice that your goods are damaged in transit, don't accept the delivery. The courier will return the items for you. Call 1300 88 11 79 to notify sales of the damage.

If you notice within 7 days that the item is damaged in transit after the courier has delivered, it is considered Dead on Arrival (DOA). you will need to request an RMA. See above.

Note an Item is only called DOA if reported to us within 7 days, after this period it is a warranty issue.

 
Change of Mind - Unopened, As New Condition

Change of mind - within 7 days. A refund less credit card charges and delivery charges may be offered only for goods in "as new condition" - Item is still in its original undamaged condition and original undamaged packaging, unopened and unused. Special order items my not be returnable, you will be notified before your purchase.

Note: You (the customer) are responsible for the cost of returning the item to the supplier once the RMA has been issued. You will need to arrange for a courier to return the item for you. We recommend an outer protective packing, to prevent damage. Insurance is recommended but your choice, Projectisle are not responsible for the item should it get damaged in transit. We must stress that a damaged item will not be accepted.